One of the hard drives in the NAS has failed. Who do I contact to get the drive replaced?

This would depend on the length of the time of ownership. If the drive was part of a configured NAS and the time of ownership is less than 20 days, we can replace the drive under warranty. If the time of ownership is over 20 days, you would need to contact the drive manufacturer or if the unit was purchased without drives, the drive manufacturer would need to be contacted concerning replacement.

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